Queue Analysis at Yogyakarta Tugu Station
Abstract
Queue is a common situation that is common in everyday life where consumers wait in front of the counter to get a turn of service or service facilities. The study aims to determine the performance of the queuing system at the train ticket counter at Yogyakarta Tugu Station. This research is an action research. The population in this study are all customers who come to Yogyakarta Tugu Railway Station to purchase train tickets. Sampling using accidental sampling technique. Data collection techniques used are the method of observation and documentation. Data analysis techniques used queuing formulas for Model B: M / M / S. The results showed that the performance of the queuing system at the train ticket counter at Yogyakarta Tugu Station was not optimal.
1. Proposed Policy for Journals That Offer Open Access
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
2. Proposed Policy for Journals That Offer Delayed Open Access
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication, with the work [SPECIFY PERIOD OF TIME] after publication simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).